Dear Mr/Ms.■■■■■■,

Thank you for using Grab and spending time to send us your feedback.

We have received your feedback about the GrabBike trip from■■■■■ to■■■■■ on August 07th. We regret and sincerely apologize because our driver didn’t come to pick you up as plan, wasted your time and brought you a lot of inconveniences. We understand that you expect a better experience with Grab service and quite disappointed about the service of driver. Please let us take responsibility to sternly handle this case to ensure this mistake will never happen again when driver serve other customers.

Please be informed that we have immediately acted upon the matter and had everything verified so that your account should be refunded with the balance of VND 12,000 in 30 working days (depends on your issuing bank).

Should you require assistance in any case, please contact us at■■■■■■■■ or (028)■■■■■■■■ – (024)■■■■■■■■ for timely support.

Once again, thank you for contacting Grab. Wish you have a good time today, Mr/Ms.■■■■.






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